Refund and Cancellation Policy

Last updated: 9 October 2026

This policy applies to Munja AI plans bought by students and parents from Next Gen Education.

Cancellation

• You can cancel your plan at any time by calling or sending a WhatsApp message to 9860560092.
• Plans do not renew automatically, so nothing more is charged after you cancel.
• Unless a refund applies under this policy, a cancelled plan stays active until the end of the period you paid for.

Refunds

• Monthly plan: there is no refund once the plan is activated.
• Yearly plan: you get a full refund if you ask within 7 days of your payment. After 7 days there is no refund.
• Paid twice by mistake: the extra payment is refunded in full.
• Paid but not activated: if we could not activate your plan, you get a full refund.

How to ask for a refund

Call or WhatsApp 9860560092 with the mobile number used for the payment and the payment reference. We check the payment and reply during working hours.

When you receive the refund

Approved refunds are sent to the same payment method you used, in 7 to 10 working days.

Schools and coaching classes

Plans bought by a school or coaching class follow the terms in that school's agreement with us.

Contact

Next Gen Education
Phone and WhatsApp: 9860560092
Working hours: 9:30 am to 6:00 pm